Terms and conditions

Overview

myMoney Buddy Employee Financial Wellness helps users create personalised budgets, set achievable goals, access educational resources, and connect with with a financial expert for 1:1 coaching. By viewing or using any part of our Service, you agree to be bound by our Terms, and Privacy Policy. If you do not agree, you must stop using the Services.

Terms of use

• You should keep your App updated and secure
• A partner (Neontra) helps us provide Account Information Services, and they have their own privacy policy and terms and conditions. 
• A partner (ModernAdvisor) helps us provide Direct Investing Services, and they have their own privacy policy and terms and conditions.
• Don’t share your login details with anyone
• The Service is for your personal use only
• Contact us if you have any concerns

Privacy Policy

• We will never sell your personal data
• Your details will never be shared without consent
• We will delete personal data upon request
• We use the latest security and tech to keep you safe

Terms of use

 

1. The Company

We’re a registered company, and we operate in Canada only.

MyMoney Buddy Employee Financial Wellness is a company registered in Chilliwck, BC

2. Accepting the terms

If you’re using the Service, you have to agree to the Terms

These legal terms are between you and MyMoney Buddy Employee Financial Wellness and you agree to them by using MyMoney Buddy Employee Financial Wellness’s app (the App) or website (the Website) which are part of the service (the Service) that we provide.

In order to use MyMoney Buddy Employee Financial Wellness’s Service, you need to agree to the Terms. This can be done by simply accessing the Service and consenting when asked. You shouldn’t use the Service if you’re not allowed to do so under the laws of the country that you’re resident in. The Terms apply from the commencement of the Service until a time that you cease to use it.

3. Access to account information

We use a partner to access encrypted data for the Service

To use certain optional features of the Service, you are required to connect data from other financial institutions via our trusted partner, Neontra.  Your encrypted transaction information will then be accessed on an ongoing basis unless you withdraw your consent, which can be done in the App menu or by emailing us at [email protected]

By entering your account details via Neontra, you grant them permission to aggregate your data, which may then be stored outside of your own country to the extent permitted by applicable law. When we retrieve the information as part of the provision of the Service, we are doing so as your representative and on your behalf and not on behalf of any third-party.

This process means that we are providing Account Information Services (AIS). What this means is that we analyse the data from Neontra, which comes from your various accounts and then display it back to you in different ways and require registration to facilitate this. Neontra will not initiate any payments from your accounts, and you agree that they may use the information for any purpose connected with the Service. We may also on occasion reproduce, distribute, and disclose fully anonymised information at times in the ordinary operation of our business activities.

We do not check the accuracy of the account information and personal information that you provide to us and we rely on you and your account providers to ensure that the information is up to date and accurate. By using the Service, you represent that you are the legal owner of the data in your accounts and that you have the authority to appoint Neontra to access and retrieve the data on your behalf.

4. Using the Service

MyMoney Buddy Employee Financial Wellness’s basic service is provided as an employee benefit.

The Service provides education resources, tools, calculators, and planning facilities, which allows you to connect information from accounts maintained by third-parties. This is required to show you all your financial information in one place, and we analyse the information to identify insights. All communication relating to the Service is in English.

The Service also provides access to a financial expert, who may be a qualified finance professional. If engaging with an assigned expert, MyMoney Buddy Employee Financial Wellness’s financial experts will be able to view aspects of your financial and personal profile, except for detailed transaction information.

Financial experts on MyMoney Buddy Employee Financial Wellness’s platform are contracted to provide financial guidance as per the following definitions:

“Guidance” will help employees to identify their options and narrow down their choices but will not tell them what to do or which product to buy; the decision is theirs. Providers of guidance are responsible for the accuracy and quality of the information they provide but not for any decision that is made based on it. Guidance will suggest what the Client can do.

“Advice” will recommend a specific product or course of action for the employee to take given their circumstances and financial goals. This will be personal to them. Providers of advice are responsible and liable for the accuracy, quality and suitability of the recommendation that they make and the recipient is protected by law. Advice will recommend what the Client should do.

Using the Service is on a temporary basis, and there may be occasions when the Service, or any content related to it may be unavailable. Users will need to have access to a computer or mobile device, along with an internet connection, WiFi, or a mobile network connection in order to access the Service. Notifications will require an active connection to the Service and/or email.

We reserve the right to suspend, withdraw, discontinue or change all or any parts of our Service without notice, and we will not be liable to you if for any reason our Service is unavailable. Our site and it’s content is aimed at users resident in Canada, and we do not make any claim that any of the content is appropriate for other locations.

5. Your account

You should keep your computer, mobile, and App updated and secure

In order to access features of the Service, you’ll need to create a MyMoney Buddy Employee Financial Wellness account. This requires your email, phone number, and for you to set-up a secure passcode. You will also be required to enter credentials for your bank to connect the information if you wish to access certain features. You should always keep all details completely confidential, and never allow others to access your user account as you are solely responsible for the activity that occurs on it.

From time to time we may need to contact you via email or phone to resolve issues with your account, or inform you about updates to the product or service. By registering on the platform, you give us permission to do so.

You should make sure that the App remains updated to the latest version, and we have the right to disable or delete user accounts at any time if you have failed to comply with our Terms of use.

If you know or suspect that anyone other than yourself knows your login details, or has accessed your account, you should notify us as soon as possible at [email protected]

You can close your account at any time by contacting us at [email protected]

6. Other products and services

MyMoney Buddy Employee Financial Wellness doesn’t provide support for any other services

In the future, if MyMoney Buddy Employee Financial Wellness’s Service includes the hosting or linking to related services from other companies, the contract will be between you and the provider of that service. If you have any questions relating to the products or services of a third-party, you should contact the provider directly.

7. Intellectual Property Rights

We own our Content, and you can’t use it in other places

MyMoney Buddy Employee Financial Wellness is the owner or the licensee of all intellectual property and Content within our Service. Copyright laws are in place and all rights are reserved.

You can draw the attention of others to Content posted within our Service, and you may print a copy or download extracts from our Service for your personal use, but you must not modify any materials you have printed or downloaded, and you must not use any visuals or audio that have been separated from the accompanying text.

You may not use any materials for commercial purposes without obtaining permission to do so from us or our licensors. Any infringing Content may be removed in accordance with applicable laws. Details of any suspected infringement should directed to [email protected]

8. Prohibited uses

Don’t try to damage the Service, or use it for anything illegal

You can’t use MyMoney Buddy Employee Financial Wellness’s Service to do any of the following…

• Break any local or international laws or regulations.
• Carry out any activities that are unlawful or fraudulent
• Attempt to bypass or interfere with the security of the Service
• Try to collect or harvest any user data from the Service
• Damage or disrupt any hardware or software that is used by MyMoney Buddy Employee Financial Wellness or a third-party to provide the Service
• Knowingly transmit data or upload materials that contain harmful programs or computer code that is designed to damage computer software or hardware.
• Attempt to install any code to automate an aspect of the Service that sends more requests to us in a given period than a human can
• Use any materials from the Service without permission that are protected under intellectual property rights.
• Sell access to the Service or sell related advertising or promotions
• Copy, send, display, license, sell, broadcast, or use any Content other than in ways permitted in Section 7 without the prior written consent of MyMoney Buddy Employee Financial Wellness or the licensors of the Content.

9. No reliance on information

At times, some parts of our Service might not be up to date

We strive to ensure that all information within our Service is kept up to date at all times, but we make no guarantees or representations that the content within our Service is current, complete, or accurate. You should not rely on the information that we provide or assume that it has taken into account any recent changes in legislation.

10. Security

Something might happen that we can’t control

MyMoney Buddy Employee Financial Wellness’s Service is built using the latest technology and the highest security standards as part of our commitment to protect our users. However, we need to be prepared in the event that the Service is compromised by a malicious attack. If the security of the Service, or the safety of user data is compromised, we will inform users immediately via email and implement any safeguards we believe are necessary.

MyMoney Buddy Employee Financial Wellness cannot be held responsible for any malicious activity caused to your account or device as a result of connecting third-party links to the Service. If you have any concerns about the security of the Service, you should contact us immediately on [email protected]

11. Limitation of our liability

Our Service is for personal use only

MyMoney Buddy Employee Financial Wellness’s Service is for personal use, and you agree not to use it for any commercial activities. We accept no liability for any losses that are not related to personal use

Where it is unlawful, there are no exclusions or limitations of our liability to you. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or contractors, and for fraud or any misrepresentation.

We will not be liable to you for any losses or damages if for any reason our Service is unavailable, and we will not be liable for any losses or damages caused by harmful programs or computer code present on your devices that are designed to damage computer software or hardware.

12. Links to and from our Service

You can link to our Service as long as it doesn’t damage us

If you post, send, or distribute a link to our Service, you must do so legally and make sure it doesn’t damage our Service or brand.

You can’t link to our Service to suggest any endorsement or association without the written consent of MyMoney Buddy Employee Financial Wellness. We reserve the right to withdraw any linking permission without notice. If we ever provide links to any third-party websites, they should be treated as information only, and we’re not responsible for the content.

13. Treating Customers Fairly

At MyMoney Buddy Employee Financial Wellness, we are committed to the highest operational and ethical standards. We ensure that all of our eligible platform users receive clear, conflict free and personalised financial guidance, free at the point of use.

Our approach in all of our interactions includes clear communication, impartial support and conflict free external signposting where appropriate, ensuring that every user is treated with respect, integrity and due care. We regularly review our services to maintain high standards of fairness and to protect the best interests of our users and customers.

14. Consumer duty

We are deeply committed to the principles of Consumer Duty. Despite not directly beholden to the regulatory framework in this context, we aim to deliver not just fair but genuinely good outcomes for our users, focusing on the results of our actions rather than merely ticking compliance boxes.

We provide clear, understandable communications in all of our content creation, webinars and coaching calls and ensure that everything is truly understood by the end recipient. We pay special attention to the needs of vulnerable customers and continuously evaluate the value of our services.

Recognising our role within the wider financial ecosystem, we collaborate proactively to ensure positive outcomes across the board. This commitment is ongoing, with regular reviews to ensure we consistently uphold these standards.

15. Making a complaint

If something’s gone wrong, please let us know

At MyMoney Buddy Employee Financial Wellness, we work hard to make sure you never have cause to complain about our products or services or how we look after you. Unfortunately, there may be times that we have made a mistake, and we see that as a chance to learn, and to put things right.

We are subject to BC Law and BC Courts, and we take all complaints very seriously while investigating them promptly and fairly. If you would like to make a complaint please contact [email protected]

16. How we handle complaints

We investigate as soon as possible and keep you updated

Once we receive your complaint, we will acknowledge it by email. We have a maximum time limit of eight weeks to resolve your complaint, but we will work hard to investigate and reply as soon as possible.

If we can resolve it within 3 business days, we will write to you with a summary and let you know what you can do if you’re unhappy with the outcome. If we can’t investigate and resolve your complaint within 3 business days, we will keep you informed of our progress.

Once we have investigated and completed our assessment, we will send you a final response, which will include the full details of our decision. If you are not happy with our final response, you may refer your complaint to the Insurance Council of BC or the Privacy Comissioner.

17. Changes to the terms

If we need to update our Terms it will be shown on this page

We will sometimes need to make changes to the terms, which could happen when laws or regulations change, or when we introduce new features, products, or content to the Service. Any new terms will take effect from the next time you use the Service.

When our Terms are updated, the new version will be posted on MyMoney Buddy Employee Financial Wellness’s Website. This will be done at least two months prior to the changes taking effect If you don’t agree to the new Terms you must stop using the Service. If you continue to use the Service, it will mean that you accept the new Terms.

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Data protection policy

It is the policy of MyMoney Buddy Employee Financial Wellness that all data collected and processed must follow strict rules to ensure privacy, security and compliance with various legal frameworks including PIPEDA.

MyMoney Buddy Employee Financial Wellness is committed to protecting all data. As part of the firm’s commitment to PIPEDA, MyMoney Buddy Employee Financial Wellness documents the type of data held on customers, where it came from and who within the firm has access to it. In complying with the principles of PIPEDA, the firm will also process personal data in a legal manner and respond to data breaches.

1. Personal data

MyMoney Buddy Employee Financial Wellness collects personal data to provide its service. Only data relevant to the functioning of the service is collected and processed. The type of personal data collected differs depending on the type of service provided. This includes the use of MyMoney Buddy Employee Financial Wellness’s website, the use of MyMoney Buddy Employee Financial Wellness’s application (web application and iOS application) and being a customer of MyMoney Buddy Employee Financial Wellness.

Data required to use the service

MyMoney Buddy Employee Financial Wellness may collect the following data from users during the signup process. This data is required to provide the service.

• Gender
• Marital status
• Residency
• Dependants
• Living situation
• Employment status
• Gross salary
• Mobile phone number

Optional data collected

Users may also choose to provide extra data to ensure the service can deliver value and be tailored to individual user’s circumstances. This data includes:

• Financial data (including debt details)
• Assets (including property)
• Reporting and Service Improvement

MyMoney Buddy Employee Financial Wellness may anonymise and aggregate this data to report to employers, coaches, and internal members of the MyMoney Buddy Employee Financial Wellness team, to provide data on:

• Service availability
• Service effectiveness and value
• Areas for improvement

2. Data retention

Personal data is stored as long as the user and/or customer is using MyMoney Buddy Employee Financial Wellness, and may be stored for 6 years after that in order to comply with the law. In some circumstances, like cases of anti-money laundering or fraud, the firm may keep data longer if needed, or if the law requires it.

We will retain data (like name and email address) that can be used to identify you, as part of our contractual obligations with employers, and to enable and support any future investigations or audits as may be required by law.

3. Third parties

We do not disclose any Personal Data to any third-party other than to our contracted service providers and business partners that help us deliver the Service.

A number of third party processors and sub processors are used to process data on behalf of MyMoney Buddy Employee Financial Wellness. The third parties are used for data storage, data analytics, and account information processing. Every third party entity undergoes a security and data protection review before being used by the firm to process data.

Where security and data protection procedures are not explicitly detailed, an agreement between the firm and the third party is drawn up and signed to cover all scenarios.

Data is not transferred outside of Canada.

4. Training and monitoring

MyMoney Buddy Employee Financial Wellness’s is responsible for making sure all employees of MyMoney Buddy Employee Financial Wellness are familiar with the data protection procedures set out in this document. This will be done through an onboarding session for new employees, and a yearly training course for existing employees.

All MyMoney Buddy Employee Financial Wellness employees’ access to systems and devices will be monitored to ensure the principle of least privilege is maintained. Where an employee accesses data that is not needed for the role, access will be removed and an audit will be conducted.

5. More information

If you require more information including MyMoney Buddy Employee Financial Wellness’s full Data Protection documentation, please contact [email protected]